30 Day Money Back Guarantee: Half Price Drapes want you to be 100% satisfied with your purchase. If you are not, you can return any Ready Made size panel for a full refund within 30 days. (Clearance items are excluded)
All Returned Merchandise Must Be In The Original Condition and with the original packaging. All items are carefully inspected upon receipt prior to a refund.
Returns past 30 days will be subject to store credit only.
Ready Made: Curtains & Draperies
Curtains and Drapes indicated as "Ready Made" on the website means that we carry the given size in stock. These items ship from our CA warehouse within 72 hrs, M-F (Holidays Excluded). Expected delivery is 10-12 business days.
Custom Made Size: Curtains, Draperies & Accessories
Curtains and Drapes indicated as "Custom Made Size" on the website means that we do not carry any size in stock. Custom orders are custom-made upon the order. Customers will have 24 hours from placement of custom orders in which to cancel. After 24 hours, if the order is cancelled, a 50% deposit will be retained by Half Price Drapes and will not be refunded. Custom curtains and drapery can be returned for "Store Credit" only. Half Price Drapes guarantees all Custom Products against any defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item at our expense.
Made To Measure: Curtains, Draperies & Roman Shades
Curtains, Drapes & Roman Shades that are "Made to Measure" or "Made to Order" are custom made to customer specifications and are not in sizes listed on the website CANNOT be returned. Half Price Drapes guarantees all Custom Products against defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item at our expense.
Drapery Hardware & Home Accessories
Please note drapery hardware & home accessories can be returned, unless specifically marked, for a refund within 30 days of the receipt of the order. All items must be returned in the original packaging. A 10% restocking fee will be charged for all drapery hardware & home accessories.
HPD OUTLET: (Buy 1 Get 1 Free, CLEARANCE)
Periodically, HPD offers our customers some exceptional values in clearance sales. All curtains, drapes, hardware and accessories that are offered in such sales or marked as "Buy 1 Get 1 Free" or "Clearance" are considered to be FINAL SALE and are non-returnable.
Please note the appearance of the color of the drapes can vary from computer monitor to monitor, and actual fabric color may also be of a different hue as each dye lot differs slightly. We do provide swatches for most of our fabrics, hence if possible customers should always purchase the swatches prior to placing their order.
How To Return:
You can return the merchandise through the mail for a refund or store credit (if applicable), or replacement. You must call 1-866-413-7273 to obtain an RMA #. NO returns will be accepted WITHOUT this number. It must be written on the outside of the package for reference and acceptance. To make a return by mail, send your package along with the original invoice and "Return Authorization Form" that you received with your merchandise. Indicate the reason for the return and the action you are requesting to be taken, such as replacement or refund. Be sure to keep a copy for your records. SHIPPING CHARGES ARE NOT REFUNDALBE.
Refund Time Frame:
Once we have received back your item(s) please allow 21 business days for the refund to be processed. Please note that this may require 1-2 processing cycles on your bank card, depending on your specific bank.
Where to Mail the Package:
Half Price Drapes
1725 Rutan Drive
Livermore, CA 94551
We will process your return and follow your instructions. You may use the shipping carrier most convenient for you. If you do not have your original invoice, please send a letter with your merchandise that includes the following information:
Name, Address, Phone Number, Order Number, and Item Description. State the Reason for the Return and the Action to be taken upon return, either replacement or a refund. Return your package to the address listed above. If you have any questions please feel free to email us at:firstname.lastname@example.org. Whenever possible please supply us with your Invoice number or Sales Order number.
Changes To The Policy:
Half Price Drapes (www.halfpricedrapes.com) reserves the right to change its polices without notice at any time.